In the very first competition of sales and service consultants in the beginning of November sales consultants had to solve four most frequently emerging client communication situation in the best possible way and answer questions on Toyota history, technology and quality system.
As one part of the competition the second place winner Mati Tiiter had through questioning clients to find out as much background information on the client as possible and reach a positive purchase decision for the client and offer the possible car model.
In the second part of the competition the competitor had to prepare as client centered product presentation as possible making use of the provided information. The clients included a couple with grandchildren, based on whose preference the competitor had to present a suitable car - Toyota Corolla, explaining why this was the car suitable for them. The competition was organized in the mother tongue of the competitors.
According to Tiiter the title is dignified as he left behind almost 15 000 Toyota Europe sales employees. Only David Coleman from Great Britain was ahead of Tiiter.
According to the silver medal winner competition was very tough. The finalists of the European competition received an invitation to visit Toyota headquarters in Japan as the prize, where they will meet other top specialists from all over the world. Mati Tiiterit was also personally congratulated by Takis Athanasopoulos, Toyota Motor Europe vice-president.
The competition, where Mati Tiiterit achieved good results to represent all Baltic countries, took place already in the beginning of October. The first Grand Prix of Baltic Toyota Sales Consultants took place in Tallinn and the best sales consultants of Baltic Toyota dealers were represented. We plan to make this competition into a useful tradition, which will be held every year together with the competition of After Sale Service. The best sales consultants were ascertained through solving of practical and written tasks – the best Toyota sales consultant has to know theoretical background as well as be a good expert.
In practical task the task of the competitor was through questioning the client find out as much background information on the client as possible, after that making use of collected information prepare a very client centered product presentation. This all had to be done during the time allocated for this, which was shorter than the time the sales consultant could use for this purpose in his everyday work. In the theoretical part the competitor had to answer to questions including different information on Toyota. Starting from company history and birth until to hybrid technology.
The first place went to Mati Tiiter from Rakvere HAT Auto with a short advantage in front of Edmundas RadaviÄ?ius (Solorina - Lithuania). In an equable competition Argo Einamäe (Amserv Auto AS) captured the third place.
Mati’s inspiring words to colleagues-competitors for the future: “If you are a right man, at the right time, at the right place, do the right thing and do this correctly, the result of your activity can only be right and dignified, I wish all sales consultants right choices in life and work!”